St Matthews Catholic Primary School

How do I report a pupil absence?

You can report a pupil absence via the automated message box on the school phone number, 01661 835484.
Please do not report absences via ClassDojo. If you’re unable to leave a message, you can email [email protected] with all required details (Childs name, class, illness/reason)

What do I do if my child has a medical/dental appointment during the school day?

Please contact the office via telephone/email, feel free to leave a general message with the time you need to pick up your child and for what reason. If there is an issue, we will call you back.

What do I do if I want to take my child on holiday during term time?

Absence during term time for holidays should not normally occur. All requests must be made in writing via the leave of absence form, in advance, to the Headteacher. The Head Teacher will then review each request, and consider the circumstances stated. Only in exceptional circumstances will the school agree to an extended holiday absence.

If a holiday is taken without the Headteacher’s permission, or if it extends beyond an agreed period, the absence will be entered on the register as ‘unauthorised’. Penalty notices may also be issued.

Who do I contact about ParentPay?

Please contact Mr A Robson at the schools main office, who will be happy to assist with any queries regarding balances, payments and erroneous marks.
We are unable to reset passwords of user accounts once they have been registered, please follow the onscreen instructions for resetting your password here: link

Where can I purchase uniform?

Uniform can be purchased direct from our uniform provider SALTO UK, based in Prudhoe:
Salto UK:
Store Address:
Unit 3D
Princess Court
Low Prudhoe Industrial Estate
Prudhoe
Northumberland
NE42 6PL
Telephone Number: 01661 835 240
Website: saltouk.com

St Matthew's Catholic Primary School

Bishop Wilkinson Catholic Education Trust

FAQ